Frequently Asked Questions

The minimum age to register and play at 31jili is 21 years old, in accordance with Philippine gaming regulations. This applies to all players regardless of location. We strictly enforce this requirement and verify the age of all players during the KYC process. Any account found to belong to a player under 21 will be immediately suspended and all funds returned.

KYC (Know Your Customer) verification is required before you can make your first withdrawal. To complete verification, log in to your 31jili account and go to the Verification section. You'll need to upload:

• A clear photo of a valid government-issued ID (Philippine National ID, passport, driver's license, SSS ID, UMID, or PhilHealth ID)
• A selfie holding your ID
• Proof of address (utility bill or bank statement dated within the last 3 months)

Our team reviews submissions within 24-48 hours. You'll receive an email notification once your account is verified.

No worries — resetting your 31jili password is easy. On the login page, click "Forgot Password" and enter the email address or mobile number linked to your account. You'll receive a password reset link via email or an OTP via SMS. Follow the instructions to set a new password. For security, your new password must be at least 8 characters and include a mix of letters, numbers, and symbols. If you're still having trouble, contact our 24/7 live chat support.

No. Each player is allowed only one account on 31jili. Creating multiple accounts (also known as multi-accounting) is strictly prohibited and violates our Terms and Conditions. If duplicate accounts are detected, all accounts will be suspended, bonuses forfeited, and winnings may be voided. If you're having trouble accessing your existing account, please contact our support team instead of creating a new one.

You can update certain account details (such as your email address, mobile number, or address) by going to Account Settings after logging in. Note that your full name and date of birth cannot be changed after verification, as these are tied to your KYC documents. If you need to update verified information due to a legal name change or other circumstances, please contact our support team with supporting documentation.

31jili supports a wide range of Philippine payment methods, including:

• E-wallets: GCash, PayMaya (Maya)
• Online Banking: BPI, BDO, Metrobank, UnionBank, Security Bank
• Over-the-Counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier
• Cards: Visa and Mastercard debit/credit cards

All transactions are processed in Philippine Peso (₱). The available methods may vary depending on your location and account status.

The minimum deposit at 31jili is ₱100 for most payment methods. GCash and PayMaya deposits start at ₱100, while bank transfers may have a slightly higher minimum depending on the bank. There is no maximum deposit limit for verified accounts, though daily limits may apply based on your chosen payment method's own restrictions.

Most deposits at 31jili are credited instantly or within a few minutes:

• GCash / PayMaya: Instant to 5 minutes
• Online banking (InstaPay): Instant to 15 minutes
• Online banking (PESONet): Same business day or next business day
• Over-the-counter: 30 minutes to 2 hours after payment confirmation

If your deposit hasn't reflected after the expected time, please contact our live chat support with your transaction reference number.

31jili does not charge any fees on deposits. However, your payment provider (e.g., your bank or e-wallet) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit. Any fees charged by third-party payment processors are outside of 31jili's control.

To withdraw from 31jili, log in to your account and go to the Cashier section, then select Withdraw. Choose your preferred withdrawal method, enter the amount, and confirm the request. Make sure your account is fully KYC-verified before submitting a withdrawal — unverified accounts cannot process withdrawals. Withdrawals are sent to the same payment method used for your most recent deposit where possible.

Withdrawal processing times at 31jili depend on your chosen method:

• GCash / PayMaya: 1–3 hours
• BPI / BDO / Metrobank (InstaPay): 1–6 hours
• Bank transfer (standard): 1–3 business days

Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. First-time withdrawals may require additional verification and can take up to 48 hours.

The minimum withdrawal amount at 31jili is ₱200. There is no maximum withdrawal limit for fully verified accounts, though very large withdrawals may be subject to additional security checks. We recommend keeping your account verified and up to date to avoid any delays in processing large withdrawal requests.

Common reasons for withdrawal delays or rejections at 31jili include:

• Incomplete KYC verification
• Unmet bonus wagering requirements
• Withdrawal amount below the minimum threshold
• Mismatched account details (name on 31jili account vs. bank/e-wallet account)
• Suspected fraudulent activity or security review

If your withdrawal was rejected, you'll receive an email explaining the reason. Contact our live chat support for assistance resolving the issue.

31jili offers a diverse library of games to suit every type of player:

• Slots: Hundreds of video slots with various themes, paylines, and jackpots
• Bingo: Classic and modern bingo variants popular with Filipino players
• Mines Grand: Our exciting mines-style game with strategic gameplay
• Virtual Casino: Immersive virtual table games and live dealer experiences
• Live Casino: Real-time games with professional dealers streamed in HD
• Specialty Games: Crash games, fishing games, and more

New games are added regularly, so there's always something fresh to try.

Yes. All games on 31jili use certified Random Number Generators (RNG) to ensure completely fair and unbiased outcomes. Our RNG systems are regularly audited by independent third-party testing agencies. Live casino games are streamed in real-time with professional dealers, providing full transparency. The Return to Player (RTP) percentages for each game are available in the game information section.

Absolutely. 31jili is fully optimized for mobile play. You can access all games directly through your mobile browser on Android or iOS without needing to download a separate app. The mobile platform is designed to work smoothly on popular Philippine smartphones. For the best experience, we recommend using a stable internet connection — whether on WiFi or a 4G/5G mobile data connection.

Many games on 31jili offer a demo or free-play mode that lets you try them out without wagering real money. This is a great way to learn the rules and mechanics before committing real funds. Note that demo mode winnings cannot be withdrawn — you'll need to play with real money to win real prizes. Live casino games and some specialty games are only available in real-money mode.

31jili offers a generous welcome bonus for new players upon making their first deposit. The exact bonus amount and terms are displayed on the promotions page and may change periodically. To claim the welcome bonus, opt in during registration or on your first deposit. Always read the full bonus terms and conditions before claiming, as wagering requirements and game restrictions apply.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before you can withdraw bonus-derived winnings. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before the bonus converts to withdrawable cash. Different games contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for full details.

Yes! 31jili regularly runs promotions for existing players, including reload bonuses, cashback offers, free spins, and special event promotions tied to Philippine holidays and major sporting events like PBA, NBA, and boxing matches. VIP players enjoy exclusive perks including higher cashback rates, faster withdrawals, and dedicated account managers. Check the Promotions section of your account regularly to stay updated on the latest offers.

31jili takes security seriously. We use 256-bit SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorized third parties. We also use two-factor authentication (2FA) to add an extra layer of protection to your account. For more details, please review our Privacy Policy.

31jili provides several responsible gaming tools to help you stay in control:

• Deposit Limits: Set daily, weekly, or monthly deposit caps in your Account Settings
• Session Time Limits: Enable reminders after a set period of continuous play
• Take a Break: Temporarily suspend your account for 24 hours, 7 days, or 30 days
• Self-Exclusion: Permanently or temporarily exclude yourself for 6 months, 1 year, or 5 years

To activate any of these tools, go to Responsible Gaming in your account settings or contact our live chat support. For more information, visit our Responsible Gaming page.

If you suspect that someone has accessed your 31jili account without your permission, take these steps immediately:

• Change your password right away via Account Settings
• Enable two-factor authentication (2FA) if not already active
• Contact our 24/7 live chat support to report the incident and request a temporary account lock
• Review your recent transaction history for any unauthorized activity

Our security team will investigate and take appropriate action. Never share your password or OTP codes with anyone — 31jili staff will never ask for your password.