Privacy Policy — 31jili Casino

1. Information We Collect

31jili collects the following categories of personal information when you register, use our platform, or interact with our services:

1.1 Account Registration Information:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify you are 21 years or older)
• Email address
• Mobile phone number
• Residential address (street, barangay, city, province, postal code)
• Username and password (password is stored in encrypted form)

1.2 Identity Verification (KYC) Information:

• Government-issued photo ID (Philippine National ID, passport, driver's license, SSS/GSIS ID, Voter's ID, PRC ID)
• Proof of address (utility bill, bank statement, government correspondence)
• Selfie photo for identity verification
• Proof of payment method ownership (screenshot of GCash/PayMaya account, bank statement)

1.3 Financial & Transaction Information:

• Deposit and withdrawal transaction history
• Payment method details (last 4 digits of card, GCash/PayMaya mobile number, bank account name)
• Betting history, game play records, and account balance
• Bonus claims and wagering progress

1.4 Technical & Usage Information:

• IP address and geolocation data
• Device information (device type, operating system, browser type and version)
• Login timestamps and session duration
• Pages visited, games played, and features used
• Cookies and similar tracking technologies (see Section 6)

1.5 Communications:

• Live chat transcripts with customer support
• Email correspondence
• Survey responses and feedback

2. How We Use Your Information

31jili uses your personal information for the following purposes:

2.1 Account Management & Service Provision:

• Create and maintain your player account
• Process deposits, withdrawals, and other financial transactions
• Provide access to games, bonuses, and platform features
• Verify your identity and age (21+ requirement)
• Communicate important account updates, transaction confirmations, and service notifications

2.2 Legal & Regulatory Compliance:

• Comply with Philippine gambling regulations and PAGCOR requirements
• Comply with the Data Privacy Act of 2012 (RA 10173)
• Prevent fraud, money laundering, and other illegal activities
• Respond to legal requests from law enforcement or regulatory authorities
• Enforce our Terms & Conditions and other policies

2.3 Security & Fraud Prevention:

• Detect and prevent fraudulent transactions, bonus abuse, and account takeovers
• Monitor for suspicious betting patterns or collusion
• Protect the integrity of our games and platform
• Investigate disputes and resolve customer complaints

2.4 Platform Improvement & Analytics:

• Analyze user behavior to improve game selection and platform features
• Conduct market research and customer satisfaction surveys
• Test new features and optimize user experience
• Generate aggregated, anonymized statistics for business intelligence

2.5 Marketing & Promotions (with your consent):

• Send promotional emails about new games, bonuses, and special offers
• Provide personalized game recommendations based on your play history
• Notify you of tournaments, leaderboards, and exclusive VIP rewards

Note: You can opt out of marketing communications at any time by clicking "unsubscribe" in any promotional email or contacting support.

3. Legal Basis for Processing

Under the Data Privacy Act of 2012, 31jili processes your personal information based on the following legal grounds:

• Consent: You have given explicit consent for us to process your personal data for specific purposes (e.g., marketing communications).
• Contract Performance: Processing is necessary to fulfill our contractual obligations to you under the Terms & Conditions (e.g., processing deposits and withdrawals, providing access to games).
• Legal Obligation: Processing is required to comply with Philippine laws and regulations, including anti-money laundering (AMLA), age verification, and tax reporting requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests do not override your fundamental rights and freedoms.

4. Data Sharing & Disclosure

31jili does not sell, rent, or trade your personal information to third parties. However, we may share your data with the following categories of recipients under strict confidentiality agreements:

4.1 Service Providers:

• Payment Processors: GCash, PayMaya, and bank payment gateways to process deposits and withdrawals.
• Game Providers: Third-party game studios that supply slots, live dealer games, and other content on the 31jili platform.
• Identity Verification Services: KYC verification providers to confirm your identity and age.
• Cloud Hosting & IT Services: Secure data storage and infrastructure providers.
• Customer Support Tools: Live chat and ticketing systems to assist with player inquiries.

4.2 Legal & Regulatory Authorities:

• PAGCOR (Philippine Amusement and Gaming Corporation) for regulatory compliance
• National Privacy Commission (NPC) in response to data protection inquiries
• Law enforcement agencies in response to valid legal requests (court orders, subpoenas)
• Anti-Money Laundering Council (AMLC) for suspicious transaction reporting

4.3 Business Transfers:

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change via email.

4.4 Aggregated & Anonymized Data:

31jili may share aggregated, anonymized data that does not identify individual users with business partners, advertisers, or researchers for statistical analysis and market research purposes.

5. Data Security Measures

31jili employs industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology.
• Secure Data Storage: Personal information is stored on secure servers with restricted access controls and regular security audits.
• Password Protection: User passwords are hashed and salted using bcrypt or similar cryptographic algorithms. 31jili staff cannot view your password.
• Two-Factor Authentication (2FA): Optional 2FA is available to add an extra layer of security to your account.
• Regular Security Audits: Our systems undergo regular penetration testing and vulnerability assessments by independent security firms.
• Employee Training: All 31jili staff are trained on data privacy and security best practices and are bound by strict confidentiality agreements.
• Firewall Protection: Advanced firewalls and intrusion detection systems protect against unauthorized access and cyberattacks.
• PCI-DSS Compliance: Payment processing adheres to Payment Card Industry Data Security Standards.

While we implement robust security measures, no system is 100% secure. You are responsible for maintaining the confidentiality of your login credentials and should notify us immediately if you suspect unauthorized access to your account.

6. Cookies & Tracking Technologies

31jili uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

Types of Cookies We Use:

• Essential Cookies: Required for the platform to function properly (e.g., maintaining your login session, processing transactions). These cannot be disabled.
• Performance Cookies: Collect anonymous data about how you use the platform to help us improve performance and user experience.
• Functional Cookies: Remember your preferences (e.g., language settings, game favorites) to provide a personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising and measure campaign effectiveness. These require your consent.

Managing Cookies:

You can control cookie settings through your browser preferences. Note that disabling essential cookies may affect platform functionality. Most browsers allow you to:

• View and delete existing cookies
• Block third-party cookies
• Block all cookies (not recommended for 31jili)
• Clear cookies when you close your browser

7. Your Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of all personal data we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete personal information.
• Right to Erasure: You can request deletion of your personal data, subject to legal retention requirements.
• Right to Object: You can object to processing of your data for marketing purposes or based on legitimate interests.
• Right to Data Portability: You can request your data in a structured, machine-readable format for transfer to another service.
• Right to Withdraw Consent: You can withdraw consent for data processing at any time (e.g., unsubscribe from marketing emails).
• Right to Lodge a Complaint: You can file a complaint with the National Privacy Commission if you believe your privacy rights have been violated.

To exercise any of these rights, contact our Data Protection Officer via live chat or email us at [email protected]. We will respond to your request within 15 business days as required by Philippine law.

8. Data Retention

31jili retains your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:

• Active Accounts: Personal data is retained for the duration of your active account plus 5 years after account closure to comply with financial record-keeping and anti-money laundering regulations.
• Transaction Records: Financial transaction data is retained for 7 years as required by Philippine tax and accounting laws.
• KYC Documents: Identity verification documents are retained for 5 years after account closure for regulatory compliance.
• Marketing Data: If you opt out of marketing communications, your contact information is retained only to honor your opt-out preference.
• Inactive Accounts: Accounts with no login activity for 5 consecutive years will be anonymized (personal identifiers removed while retaining aggregated statistical data).

After the retention period expires, personal data is securely deleted or anonymized in accordance with data protection best practices.

9. International Data Transfers

31jili primarily stores and processes data within the Philippines. However, some of our service providers (e.g., cloud hosting, game providers) may be located outside the Philippines, including in jurisdictions that may not provide the same level of data protection as Philippine law.

When we transfer your personal data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by the National Privacy Commission
• Data processing agreements with strict confidentiality and security requirements
• Transfers only to jurisdictions recognized as providing adequate data protection

By using the 31jili platform, you consent to the transfer of your data to these third-party service providers for the purposes described in this Privacy Policy.

10. Children's Privacy

The 31jili platform is intended exclusively for individuals aged 21 years and older. We do not knowingly collect personal information from anyone under the age of 21.

If we become aware that a user is under 21 years of age, we will immediately:

• Suspend the account
• Delete all personal information associated with the account
• Forfeit any winnings
• Return deposits (at our discretion, after deducting amounts wagered)

If you are a parent or guardian and believe your child has provided personal information to 31jili, please contact us immediately so we can take appropriate action.

11. Changes to This Policy

31jili reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. Material changes will be communicated via:

• Email notification to your registered email address
• Prominent notice on the 31jili homepage
• In-platform notification upon your next login

The "Effective Date" at the top of this policy indicates when it was last updated. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Continued use of the 31jili platform after changes are published constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you must close your account and cease using the platform.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how 31jili handles your personal information, please contact us:

• Data Protection Officer: [email protected]
• Customer Support: 24/7 live chat available on the 31jili platform
• General Inquiries: [email protected]

We are committed to resolving any privacy concerns promptly and transparently. All inquiries will be responded to within 15 business days as required by the Data Privacy Act of 2012.

National Privacy Commission Contact:

If you believe your privacy rights have been violated and wish to file a complaint with the Philippine regulatory authority:

• National Privacy Commission
• 5th Floor, Philippine International Convention Center (PICC), Vicente Sotto Street, Pasay City, Metro Manila
• Email: [email protected]
• Hotline: (02) 8234-2228