At 31jili, we believe gambling should be fun, entertaining, and always within your control. We're committed to promoting responsible gaming practices and providing tools to help you stay in control of your play.
31jili is licensed and regulated to operate online casino services in the Philippines. As part of our commitment to responsible gaming, we follow the guidelines set by PAGCOR (Philippine Amusement and Gaming Corporation) and adhere to international best practices for player protection.
We understand that for most players, gambling is a form of entertainment — a way to relax, have fun, and maybe win some extra cash. But we also recognize that for some individuals, gambling can become problematic. That's why we've built a comprehensive responsible gaming program designed to help you stay in control, recognize warning signs, and access support when you need it.
Whether you're spinning slots in Makati, playing bingo in Cebu, or enjoying live dealer games in Davao, 31jili is here to ensure your gaming experience remains safe, enjoyable, and within your limits. This page outlines the tools, resources, and support systems we've put in place to promote responsible gaming across the Philippines.
31jili provides a range of tools to help you manage your gaming activity. These features are available 24/7 through your account settings or by contacting our support team via live chat.
Set daily, weekly, or monthly deposit limits to control how much money you can add to your account. Once set, limits cannot be increased for 24 hours, giving you time to reconsider.
Enable pop-up reminders that notify you after a specified period of continuous play (e.g., every 30, 60, or 90 minutes). These reminders help you track how long you've been playing.
Temporarily suspend your account for 24 hours, 7 days, or 30 days. During this cooling-off period, you won't be able to log in or place bets, but your account remains active.
Permanently or temporarily exclude yourself from 31jili for 6 months, 1 year, or 5 years. Self-exclusion is irreversible during the chosen period and prevents you from accessing your account.
Receive periodic notifications showing how long you've been playing and how much you've wagered in the current session. This helps you stay aware of your gaming activity in real-time.
Set a maximum amount you're willing to lose per day, week, or month. Once you reach your loss limit, you won't be able to place additional bets until the period resets.
Problem gambling can affect anyone, regardless of age, income, or background. It's important to recognize the warning signs early so you can take action before gambling becomes harmful. Ask yourself these questions honestly:
If you answered "yes" to two or more of these questions, you may be developing a gambling problem. The good news is that help is available, and recovery is possible. The first step is acknowledging the issue and reaching out for support.
If you or someone you know is struggling with problem gambling, these Philippine organizations provide free, confidential support and counseling services:
The NCMH provides mental health services including counseling for gambling addiction. Located in Mandaluyong City, Metro Manila.
Crisis Hotline: (02) 7-989-8727 (USAP) | Available 24/7
A fellowship of men and women who share their experiences, strength, and hope to help each other recover from compulsive gambling. Meetings held in Manila, Quezon City, and other major cities.
Contact: Visit local chapters or search online for meeting schedules.
PAGCOR (Philippine Amusement and Gaming Corporation) operates a responsible gaming program that provides information, self-exclusion registration, and referrals to counseling services.
Website: Visit the PAGCOR official website for resources and contact information.
The DOH operates a mental health crisis hotline that can provide immediate support and referrals to appropriate services.
Hotline: 1553 (Luzon-wide toll-free) | (02) 8-9-8-9-USAP (8727)
Our customer support team is trained to assist with responsible gaming concerns. Contact us via 24/7 live chat to discuss self-exclusion, deposit limits, or to request information about external support services.
Availability: 24/7 via live chat on the 31jili platform.
Follow these guidelines to keep your gambling fun, safe, and within your control:
31jili takes underage gambling prevention seriously. It is illegal for anyone under the age of 21 to gamble in the Philippines, and we have strict measures in place to prevent minors from accessing our platform:
If you are a parent or guardian and believe a minor has accessed 31jili, please contact our support team immediately. We will investigate and take appropriate action, including closing the account and refunding deposits.
At 31jili, we want every player to have a positive, enjoyable experience. Gambling should be a form of entertainment, not a way to make money or escape problems. If gambling stops being fun, it's time to take a break.
We're committed to providing a safe, fair, and responsible gaming environment for all players in the Philippines. By using the tools and resources on this page, you can ensure that your time at 31jili remains enjoyable and within your control.
Play responsibly. Play smart. Play safe.